You will receive a confirmation email with a Student Pulse voucher attached for each of the tickets you have purchased. Depending on the venue, you will receive your allocated e-ticket(s) by email on the day of the event or you will need to present your voucher at the venue box office to collect your physical allocated ticket(s).
Philharmonia: For all Philharmonia events, the cut-off time will be at 5pm on the day. You will then receive your e-ticket via email.
Southbank Centre: The cut-off will be 24h before the concert and you will receive your e-ticket via email on the day.
London Philharmonic Orchestra: The cut-off time will be at 2pm on the day. You will then receive your e-ticket via email.
Britten Sinfonia: The cut-off time will be at 12pm on the day. You will then receive your e-ticket via email.
Barbican: The cut-off time will be at 4pm on the day. You will need to present your voucher at the venue box office to collect your physical allocated ticket(s), 30 min before the start of the concert.
London Symphony Orchestra: The cut-off time will be at 4pm on the day. You will need to present your voucher at the venue box office to collect your physical allocated ticket(s), 30 min before the start of the concert.
St John’s Smith Square: The cut-off time will be 3h before the event. You will need to present your voucher at the venue box office to collect your physical allocated ticket(s), 30 min before the start of the concert.
Royal Philharmonic Orchestra: The cut-off time will be at 12pm on the day before the event. For concerts on Saturday, Sunday and Monday, the cut-off will be on the preceding Friday at 12pm (noon). You will need to present your voucher at the venue box office to collect your physical allocated ticket(s), 30 min before the start of the concert.
Please check your emails for your booking confirmation, the voucher(s) will be attached to it. If you cannot find the email confirmation in your inbox, please check your "spam" folder and add “hello@studentpulselondon.co.uk” to your White List or Safe Sender List. If you still don’t receive an email, please get in touch with the details of the event, date, and time. Please also provide your email address used for the transaction. We will get back to you as soon as possible.
Yes, tickets offered via Student Pulse are for students only. You and your guests will need to present valid student identification when you attend a Student Pulse event.
No, tickets cannot be exchanged or refunded. Please see the full terms and conditions.
Yes, as long as they are a student. You will need to contact the box office at the venue beforehand to notify them of any name changes on the ticket and booking.
If you’re having a problem with the transaction, please send us a message with the event details, date/time of the transaction, your username, and your email address used for the transaction. We will be able to find your transaction and reply as soon as possible.
The tickets are automatically allocated after purchase. There is no way for us to change or allocate seating. If you’re purchasing more than one ticket, seats are allocated in sequence and in a snake pattern where possible; however, partners will always do their best on the night to accommodate. Your voucher will be exchanged for an allocated ticket nearer to the event date.
The ticket selection is as they are available (usually the next available seat in the row). This means it is NOT guaranteed you will get all of them together. If your tickets have not been allocated together, we recommend that you check with the box office at the venue to see whether they can change your allocation.
Some concerts are offered as 'Best available' or 'General' seats, this means you will find out your final seating on the day of the concert and you will be guided to your seats by a member of staff.
Rewards points were only valid for one year.
We have decided that we will not continue with the reward scheme as points were rarely claimed. Students who took part in user interviews also confirmed that it was not an essential feature of Student Pulse.
If you had unclaimed rewards points from last year, please get in touch